Strategy implementation in 2013


Vision 2020, Mission, Values and Our customer promise

In 2013, VVO implemented these strategic priorities as follows:

  • We sought even closer cooperation with our residents.
  • We updated our customer promise and integrated it throughout our operations.
  • We improved cost efficiency, among others by re-tendering and revising maintenance and cleaning contracts.
  • We introduced regular maintenance checks in apartments to ensure better targeting of repairs.
  • We applied best practices in developing systems and processes.
  • We promoted easy and effortless service by launching electronic signatures for tenancy agreements.