Annual report 2013
Annual report 2013
Since mid October, VVO's new and transfer residents have been given an opportunity to sign their tenancy agreements electronically.
Electronic signing of tenancy agreements is an addition to VVO's online service range, offering an easy way of dealing with us. Customers can now complete the agreement process without needing to visit our office, and at any time outside working hours or from another location in Finland.
The former change of residence and three-year paint bonuses were converted to a single paint bonus in March 2013.
VVO is centralising its customer and technical services in line with its strategy to better meet the needs of residents.
VVO has decided to establish a Customer Service Centre and Technical Centre to improve and harmonise its nationwide customer service. The new centres will open in Helsinki in early 2014. VVO Home Centres will continue to serve customers across Finland.
The Board of Residents is the highest body representing all VVO's residents. The board has a member and a deputy from each VVO Home Centre area across Finland. The board is elected for a term of two years. A new Board of Residents began its term of office on 1 January 2014.
Each year the Board of Residents and VVO give recognition to VVO houses for exemplary community spirit and management of the shared living environment. The VVO 2013 House of the Year award went to a group of houses comprising Hartaantie 12, 14 and Kuivastie 17,19, 21 in Oulu, and Kauppalankatu 20 in Kouvola.
The winners received an allowance of 1,000 euros and a House of the Year certificate. The winning points were given for good community spirit, care for neighbours and efficient cooperation among residents, property manager, VVO Home Centre and building maintenance.